Zangles Maastricht Studio Policies

Welcome to the singing studio of Egita Gielen!

Studying music is an incredible lifetime investment. The benefits of singing are numerous and include greater self - confidence, creativity, attentiveness, perseverance, improved concentration and communication, lower blood pressure and anxiety levels and so much more. Let’s get started and take this exciting journey together!

You can start singing lessons throughout the whole year. Students under 18 must be registered by their parents/legal guardians.

Booking lessons:

Lessons are booked through the calendar: https://zanglesmaastricht.setmore.com
You can choose the desired length of the lesson (30, 45 or 60 minutes) and afterwards you can choose a time slot fitting your schedule.
Lessons are confirmed only after receiving a confirmation email from the teacher. For the first time students and “drop - in lessons” will happen within a 24 hours time frame.
Regular students receive their lesson schedule at the beginning of the month.
Lesson slots are booked on a “first come, first served” basis.
You can book lessons for the current month and regular students receive an email when bookings for the next following month are open.

Payments:

Lessons need to be paid before the start of the lesson by bank transfer or at the beginning of the lesson if you are paying cash.
Bank transfer details are provided after booking your lesson.
For regular monthly lessons payment is expected before the 1st lesson of the month.
For drop in lessons payment is expected 24 hours before the start of the lesson.
If you are paying cash before the lesson, please inform the teacher by email and prepare the precise amount.
If you are late with your payment for regular lessons, after 7 days there is a late fee charged of 10% of your monthly lesson price.
The amount of the fee is determined annually for the various forms of teaching.

Cancellation and rescheduling:

If you want to cancel your drop - in lesson or first time lesson, you must do it 24 hours in advance. Lessons will be charged full rate if you cancel with less notice than required above.
Monthly regular lessons are not refundable. If you cancel your lesson 24 hours in advance you can reschedule it within the same month if there are available lesson spots.
If you want to reschedule your lesson, please contact the teacher by email or text message.
Reschedules are not eligible to be rescheduled or moved to the other month.
Students are expected to prioritise their lesson slot reservation. I am teaching a limited number of students and there is often an active wait list of others who are waiting to take lessons.
In case there are unforeseen circumstances which don't allow you to attend the lessons for a longer time period, an individual solution can be applied after agreement with the teacher to transfer the lessons to the following month.
In case the teacher needs to cancel the lesson, you will be offered make-up time in accordance to teacher's availability or refund of the lesson if there is no possibility to reschedule.

Termination:

If you decide to stop with regular singing lessons, please inform a teacher a minimum 1 month in advance, so there is enough time to offer your spot to someone in the waiting list.
Inform the teacher if there is a month when you are not able to attend the lessons to keep your spot in the students list.
If you do not book your regular lessons for two consecutive months, your spot will be offered to someone in the waiting list and your name will be placed in the waiting list if the studio is at full capacity.

Communication:

For all the regular communication please use the email egita.gielen@gmail.com . I am answering emails during my working hours on working days and in most cases you can expect an answer within 24 hours. I do not answer emails on weekends.
If you want to inform the teacher about a very urgent matter, you can text to +31648219202.
Students who follow online lessons (hosted on Zoom platform), will receive information about specific links to attend the lesson before the lesson.

Other expectations:

Students are expected to arrive on time. I know that sometimes different events can delay your arrival, however the lesson will end on time, regardless of your arrival time. I must stick to my schedule in order to be fair to all students.
Lesson time includes arrival, departure, discussing any related questions and researching repertoire.
If you want to learn a new song, please let the teacher know the title at least 1 week in advance.
Teacher is always working with sheet music. If the song you want to learn is not available in any of the libraries the teacher is a member of, students need to purchase the sheet music for use in the lessons. Students keep all rights to the sheet music.
If your child is attending singing lessons, please take care that the folder with lesson materials prepared by the teacher is always with your child. It is meant to make notes during lessons and to add new material. If a child comes without materials, I can’t guarantee a smooth singing lesson, and there will be more emphasis on the theoretical/hearing part.
Please do not come to in person lessons if you are experiencing signs of sickness (running nose, sore throat, coughing, fever, etc.) even if you think you still can sing. In such a case, your lesson can be transferred online, and there are other things to practise like breathing exercises, pronunciation exercises, interpretation, repertoire research, etc. Since I am a performing singer on my own and if I feel that my own health is endangered, I keep the right to send you home without the lesson being rescheduled and refunded.
Students are encouraged to practise between sessions, as this will help with the progress.
The sharing of music interests and styles are also encouraged to ensure we are moving in the right direction together.
A mutual respect between student and teacher is expected and rudeness will not be tolerated.
If you are following online lessons, I expect you to show the same attitude as in in person lessons. Please follow your lesson in proper surroundings and properly dressed. In case of not being appropriate in online lessons, lessons will be stopped immediately.

Referral Policy:

Nothing beats referrals from my current students. As a way to thank you for your referrals, I am offering you a discounted singing lesson when your friends (or any random person you have told about my studio) sign up for singing lessons. You can refer as many students as you want to.

Here how this works:

You receive a 50% discount on one voice lesson after the fourth voice lesson of the person you referred. You may use your discounted singing lesson one out of every 4 lessons you take.

By booking the lessons you agree to Studio Policies.

Version April 2023